Contact Us
We're here to help! Get in touch with our team.
Thank you for your interest in CostKatana. Whether you have questions about our services, need technical support, or want to discuss enterprise solutions, we're here to help. Choose the best way to reach us below.
Get in Touch
Email Support
For general inquiries, technical support, or account-related questions.
support@costkatana.comSales & Enterprise
Interested in enterprise plans, custom solutions, or partnerships.
support@costkatana.comResponse Times
We aim to respond to all inquiries as quickly as possible:
- General Support: Within 24-48 hours
- Technical Issues: Within 12-24 hours
- Enterprise Inquiries: Within 1 business day
- Urgent Matters: Please mark your email as urgent for faster response
Additional Information
Before Contacting Us
To help us assist you more effectively, please consider:
- Check our Terms and Conditions and Privacy Policy for common questions
- Review your account settings and dashboard for self-service options
- Include relevant details such as error messages, account information, or screenshots when reporting issues
- For billing inquiries, include your subscription plan and transaction details
Community & Resources
You can also find help through:
- Our documentation and knowledge base
- Product updates and announcements
- Best practices and optimization guides
Business Hours
Our support team operates during standard business hours. While we monitor emails outside these hours, responses may be delayed. For enterprise customers, we offer priority support with extended availability.
Standard Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)